SHIPPING & RETURNS

SHIPPING POLICY

Your package will be shipped express using a trusted courier service. Generally we use Australia Post eParcel Service. eParcel provide a reliable and fast service that allows parcels to be tracked and traced via their website http://auspost.com.au/track/.  

In the checkout process you have the option to select Express Mail if you would like to receive your goods faster.  

TIMEFRAME

Deliveries are normally received within 3-5 working days, depending on your location within Australia.

Note: Deliveries to WA, TAS and NT can take a bit longer.

​​RETURN & EXCHANGE POLICY​

We want our customers to be satisfied with their purchase every time!

That's why if your purchase happens to be the wrong size or you simply have changed your mind, subject to the conditions below, simply return these to us within 30 days of your original purchase date for an exchange or refund.

 

RETURN & EXCHANGE ELIGIBILITY:

  • Must be within 30 days of your original purchase date.

  • Items must have never been worn or used, be in their original condition together with tags and any marketing material that came with the product.

  • Racquets must have never been used or have the handle plastic removed. Please note, if your racquet has been custom strung by us and you paid extra for the string and stringing, only the frame portion is eligible for return or refund.

 

Upon investigation of the product, if a Racquet World team member finds that the item has been used or worn, they have the right to refuse the return of the item.

 

HOW TO RETURN AND EXCHANGE:

  • If your item is eligible for returnsend the item to us.

  • Please pack your items carefully to avoid damage in transit.

  • Allow 5-7 days for all returns to be received at Racquet World.

  • Australian exchanges will be returned to the customer Free of Charge.

 

Customers are responsible for the cost of return shipping on all returns, and for ensuring the parcel reaches us safely.
Please consider a registered/insured service.

 

Return Address:

Racquet World Returns
60 Pine Park Drive 

Wollert Victoria 3750

 

We love a chat, so feel free to contact us on 0428 237 785 or email us at racquetworldonline@outlook.com if you need to discuss your return or exchange.

 

REFUNDS:

Refunds will be processed to you via the same method you made payment, for example credit card payments will be refunded to your credit card, PayPal payments will be refunded via PayPal, etc. If you purchased using a pay later service (ie. After pay) we only permit an exchange for product.